At CROMP we use Australia Post or Couriers as deemed most suitable depending on the order.
All freight charges, including return freight (for any reason), are to be paid by the Customer.
Most orders placed before 2pm AWST on a business day are shipped the same-day payment clears. In case of Direct Bank Transfer, forward receipt screenshot and we can send out your order. If you order over the weekend, or after 2pm, then it will be shipped the next business day.
Certain oversize products may land on a pre-order list, in which case wait time may be approximately 2 – 4 weeks. Example – Some Adventure bike tyres.
If you have not received your order within 10 business days you should contact us at firstname.lastname@example.org. While we do not accept responsibility for any lost packages after they have been sent, we will endeavour to assist in your enquiries with Australia Post in locating your item.
For any reason, if a problem occurs, CROMP staff will contact you immediately to arrange a suitable resolution.
Free Shipping On Orders Over $99*
*Refer to Shipping Policy.